Return & Refund Policy

Return & Refund Policy

Last Updated: [Date]

Thank you for shopping with Zorique. We want you to be completely satisfied with your purchase. If you are not satisfied, please review our return and refund policy below.

Returns

We accept returns within 14 days of receiving your order.

To be eligible for a return, the item must:

  • Be unused and in its original condition

  • Be returned in the original packaging

  • Include all accessories, manuals, and tags (if applicable)

  • Be accompanied by proof of purchase

Items that are damaged due to misuse, normal wear and tear, or unauthorized modifications are not eligible for return.

Non-Returnable Items

The following items cannot be returned:

  • Gift cards

  • Clearance or final sale items

  • Personalized or custom-made products

  • Items marked as non-returnable at the time of purchase

Return Process

To request a return, please contact our support team at [Your Support Email] with:

  • Your order number

  • The reason for the return

  • Photos of the item (if damaged or defective)

Once your request is approved, we will provide return instructions.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. Include photos of the item and packaging so we can resolve the issue promptly.

Refunds

After we receive and inspect your returned item, we will notify you of the status of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your payment provider.

Shipping Costs

  • Original shipping charges are non-refundable unless the return is due to our error.

  • Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.

Order Cancellation

Orders may be canceled within 24 hours of placement. Once an order has been processed or shipped, it cannot be canceled.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

Zorique

Email: [Your Support Email]

We are committed to providing excellent customer service and will do our best to resolve any concerns.